For the past several years the word around here has been change. Actually, a more accurate word would be metamorphosis.

We’ve endured four years of change that included construction of a new building, two new parking lots, the complete revamping of the interior of the existing structure, the addition of a new, exciting MINI franchise, the (ongoing) upgrading of our network technology, and the successful completion of BMW’s ISO 9000 Quality Management System (QMS), for which we received certification and a trophy.

So why did we put ourselves through it? Well, after over 35 years as a successful business and a major supporter of our community, it came down to what it has always been about – commitment.

You see, we wanted to make Otto’s a better place -- for you to fulfill your dreams of owning the ultimate driving machine, for our hundred plus employees, and lastly, to serve you better throughout the entire life-cycle of ownership.

After having built a reputation as the tri-state's premiere BMW dealership, I can say that an even more promising future lay before us. By taking the opportunity to become part of that future, you will be one of the lucky many to experience our commitment to quality customer care, easygoing and friendly staff, accommodating facility, and the continuation of 35 years of business practice that have made us so successful - simply by putting you first.

Since change is an ongoing process, we have created a way for you to stay up-to-date. Our Monthly Message will keep you informed of the surprising number of events occurring at Otto's, such as the annual BMW Ultimate Drive supporting Susan G. Komen for the Cure's breast cancer research. We also cover the amazing developments from BMW that, like our commitment to our customers, never seem to diminish.

Sincerely,

Michael, Lisa, and everyone at Otto’s BMW.